Senior UX for Telenor
We are looking for an inspired senior UX with strong project management competencies to secure Telenor’s digital transformation towards a simpler and more customer-oriented digital presence.
Telenor works to help Danes make great connections via mobile telephony and broadband. Telenor Denmark is a part of a global organisation, Telenor Group, which is one of Scandinavia’s largest Telecom and one of the largest mobile service providers on a global scale. Telenor have mobile operations in 13 countries with 211 million subscribers. Denmark is a focus area for Telenor. Here, they have approximately 1800 employees doing their utmost to make it simple and easy for customers to get in touch every day. The Danish Telenor family includes CBB Mobil and Canal Digital. In the years to come Telenor will be subject to massive changes with the purpose of preparing for the digital future and enable the organisation to become a more customer-oriented digital service provider. As the senior UX for a team of 6 in the Telenor Online department, you will play a key role in developing a seamless customer experience in all of Telenor’s digital touchpoints.
As the new senior UX for Telenor, you will be a part of a savvy digital team based in Copenhagen, where the objective will be to strengthen Telenor’s future position as digital service provider. Your overall responsibility will be to optimize Telenor’s users’ experience; including new customers, existing customers, customer service agents and retail agents, and to improve the digital customer journeys containing key functionality across all channels. You will play a key role in delivering on Telenor’s digital ambitions, while leading your team with an eye for the solutions that creates the magic. Your specific daily tasks will include:
- Project management of UX-based tasks, focusing on process and user experience
- Driving implementation and continuous improvement of customer experience through strong stakeholder management
- Transforming business needs, market research and user insights into innovative features
- Ensuring regular feedback to and from key stakeholders in the Call Centre, Telemarketing, and Retail
- Planning and executing user tests, including qualitative user tests based on customer insights and needs
- Visualizing your ideas with sketches, interactive prototypes and detailed wireframes
- Prioritizing improvements for the Omnichannel solution based on insights from users
As the senior UX for Telenor you will have significant responsibility and plenty of opportunity to further develop both professionally and personally, as you will be working cross-functionally and vertically within Telenor.
You will be a part of a team and a company with an informal culture and a focus on finding the right solution. We have a great social climate, and we prioritize to make it fun and rewarding to come to work. You will be a part of our Omni Channel Experience team in Telenor’s Online department. Among your colleagues will be Visual Designers, UX Consultants, Content Managers, Project Leaders, Operation Managers, Developers, Product Owners and more.
As a person you are proactive and process-oriented with an analytical and structured approach to problem solving. You may have a background from an insight driven digital agency or as an in-house UX designer. You have a drive to continuously implement process improvements and create results. Furthermore, you possess excellent networking skills and you have the ability to interface at all levels in a dynamic environment. You are fluent in English – both written and spoken – and have a good understanding of Danish.
To be successful in the role of senior UX, you need to have a broad online knowhow and project management skills. Furthermore, you need to have a strong capability of turning complex futures into simple solutions and to be able to see the big picture across multiple touchpoints, while keeping a watchful eye for those critical details. You are a digital native, always up-to-date with digital trends, new technologies and best practice within online services and experience design. While you always think mobile first when creating new interfaces, you also have both theoretical and practical experience with service design and agile development. You have to know how to find and use data, while having a hands-on approach to user research and a constant focus on improving the solution and the digital customer journeys.
You must expect monthly travel days to Telenor’s different locations in Denmark.
If you want to know more about the job you can contact Lars Holm Marcher on email: firstname.lastname@example.org or phone: +45 2487 5531
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