Senior UX Designer for TDC’s Digital Business Tribe
Senior UX Designer for TDC’s Digital Business Tribe
TDC’s Digital Business Tribe is looking for a highly motivated Senior UX Designer in Copenhagen who will take a leading role in ensuring that TDC delivers pleasurable customer experiences with business value, with a focus on user involvement. As Senior UX Designer you will be joining TDC’s Digital Business Tribe in turning around the largest IT company in Denmark, and raising TDC’s level of UX maturity, by being a change agent armed with Design Thinking, Google Sprints, Co-creation and Zero Based Design.
About TDC Group
TDC Group is a company that has been playing an active role in Danish society for the last 130 years, by securing good connections, and shortening the distance between friends, family, companies, technology and opportunities. TDC Group is behind some of the strongest Danish brands, such as TDC, YouSee, Telmore, TDC Business, and Fullrate, with clients across Denmark, Sweden and Norway. The focal point in TDC Group’s corporate strategy is to run a healthy, future-proof business, in which they will make things better and simpler for their customers, and create coherent solutions, and world class customer experiences. The company is therefore relying on skilled employees, who are the key for developing the products and service provided for the customers.
You will be joining TDC’s Digital Business Tribe which is responsible for all IT development for TDC Business. They work in cross-functional teams, with each team consisting of Business, IT, Marketing, Design and Sales all sitting closely together in order to be as agile as possible. The team of 10 UX’ers are working with different User Journeys and focus on UX sparring across the agile teams. It is expected of you to be a team player who will help other teams with your know-how, who will seek other UX’ers input, and will actively take part in sparring sessions. Designs are based on a Styleguide, and you will be using Figma as design tool for UI and as design system. JIRA and Confluence are used for documentation.
As Senior UX Designer you will be responsible for the design of the responsive- and content driven UX architecture, interaction flows and implement best usability practices for new products and services across web, tablet and smartphone platforms. The position is very hands-on and you will get the responsibility for the production of wireframe, UI flows and feature specifications. It is important that you are determined to involve the users, and that you are ready to help raise TDC’s UX maturity level.
You will be working with multiple groups across the business, including the executive team, to solve complex user problems and needs that fit within the business framework. You will furthermore work with product managers and designers to formulate ideas on how to improve products by actively gathering and understanding customer, partner, and stakeholder needs. Other principal duties and responsibilities will include:
- Responsibility for translating product requirements into imaginative user focused design concepts through a detailed understanding of the user and their behaviour.
- Formulate ideas on how to improve usability by enhancing user interface designs and navigation.
- Present ideas and solutions to the product and executive teams that support the vision and product strategy roadmap
- Contribute to product vision and strategic decisions in collaboration with product management team members
- Work closely with product owners and engineers to ensure a user-focused approach from concept through launch
- Analyze user activity and click through patterns and make product recommendations
- Conduct industry research and be able to recommend solutions based on the marketplace developments
- Based upon the evidence you have gathered, create satisfying but seamless and invisible user experiences that serves the user and the business.
It is expected that you have a strong digital DNA with bubbling creativity and know all the tricks of the trade. You will be talking to users in all phases of the development and it is important that you enjoy sharing your knowledge, and generally being a change agent within TDC Group.
As Senior UX Designer it is expected that you come with advanced knowledge of UX methodologies, and that you have confidence in providing strategic directions within UX. If you additionally have great understanding of service design methodologies, it is a huge plus – even though this is not a requirement. Furthermore, you have a track record of working with B2B and B2C and in identifying valuable UX opportunities in those relationships. You have experience of controlling global brands and their design teams, and experience of acting as the clients’ point of contact within UX.
As a person, you have an eagerness to work collaborate, and you possess an inclusive mind-set towards colleagues in a loosely-structured environment. Moreover, you are enthusiastic and have a huge amount of drive by which you easily find innovative ways of setting direction and creating new and original digital products and solutions.
It is required that you have a master’s degree within the Design/UX field and that you are fluent in both written and oral English as well as Danish. Furthermore, you have a minimum of 5 years’ experience as a UX designer and in depth experience with user involvement.
If you want to know more about the position, you are welcome to contact Klaus Markholt-Hansen on mail: firstname.lastname@example.org
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